Shipping policy

Shipping Policy

Thank you for shopping at Dr White. We are committed to delivering your order quickly and efficiently. This shipping policy ex

Shipping Destinations

We currently ship to:

  • United Kingdom
  • United States

Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding bank holidays and weekends).

Orders placed before 4:00 PM on business days are typically processed the same day and shipped the following business day.

If there will be a significant delay in processing or shipment of your order, we will contact you via email or telephone.

Estimated Delivery Time

5-10 business days from dispatch

Tracking Your Order

You will receive a shipment confirmation email once your order has been dispatched. This email will contain your tracking number(s) and instructions for tracking your parcel.

Order Confirmation and Dispatch Notifications

Order Confirmation Email: You will receive an order confirmation email immediately after placing your order. This confirms we have received your order and are processing it. This is not a dispatch confirmation.

Dispatch Confirmation Email: You will receive a separate dispatch confirmation email once your order has been handed to the courier. This email contains your tracking information.

Please check your spam/junk folder if you do not receive these emails within 24 hours of placing your order.

Customs, Duties and Taxes

No additional charges apply.

Important: Dr White is not responsible for any customs, duties, or taxes that may be applied to your order by any jurisdiction. All fees imposed during or after shipping are the responsibility of the customer.

Damaged or Lost Packages

Damaged Packages

If your order arrives damaged, please:

  1. Do not discard the packaging or products
  2. Take photographs of the damaged packaging and products
  3. Contact us immediately at support@usedrwhite.com with your order number and photographs

We will work with you to resolve the issue as quickly as possible, which may include sending a replacement or issuing a refund.

Please inspect your order upon delivery and notify us of any damage as soon as possible.

Lost Packages

If your package shows as delivered but you have not received it:

  1. Check with neighbours or household members
  2. Check safe locations where the courier may have left the package
  3. Wait 24 hours (sometimes tracking updates are delayed)
  4. Contact us at support@usedrwhite.com with your order number and tracking information

We will investigate with the courier and work to resolve the issue.

Please note: Once a package is marked as delivered by the courier, risk passes to you. We are not liable for packages stolen after delivery. However, we will do our best to assist you and may file a claim with the courier on your behalf.

 

Incorrect Address

Please ensure your shipping address is complete and accurate when placing your order.

If you realize your address is incorrect after placing your order:

  • Contact us immediately at support@usedrwhite.com
  • We will attempt to update the address if the order has not yet been dispatched
  • Once dispatched, we cannot change the delivery address

We are not responsible for orders delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for return shipping costs